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Office Depot · 1 day ago

Retail Print Manager

Florissant, MO

Full-time

Onsite

Entry, Mid Level

$17.85/hr - $20.52/hr

2+ years exp

Office Depot is a leading provider of products and services through an integrated business-to-business distribution platform. The Retail Print Manager will drive print sales and service growth, oversee print production processes, and ensure high-quality customer service while leading a team in a customer-centric environment.

Office SuppliesRetailShopping

Responsibilities

Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department

Ensure the execution of Office Depot selling techniques and sales training in print and across the store

Drives a sales-focused environment through the training and development of all associates, inclusive of print

Act as a role model for delivering exceptional customer service and product expertise

Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques

Facilitate training sessions on the business model and the holistic service offering for clients/customers

Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty

Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies

Other duties as deemed necessary

Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time

Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies

Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives

Maintain the safety and security of the print department, building, and associates during the absence of other managers

Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing

In partnership with all associates, ensure regular loss prevention compliance

Full responsibilities associated with External Key Carrier designation

Qualification

Print Center OperationsAdvanced Selling SkillsMicrosoft SuiteCoachingTrainingLogisticsFreightInterpersonal SkillsCommunication SkillsCustomer ServiceDecision QualityAccountabilityPassion for BrandDrive for ResultsPatienceAdaptabilityIntegrity