Remote ServiceNow Business Analyst jobs in United States
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ExecutivePlacements.com ยท 5 days ago

Remote ServiceNow Business Analyst

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

ExecutivePlacements.com is seeking a Remote ServiceNow Business Analyst with extensive experience in ServiceNow implementations and process automation. The role involves collaborating with business stakeholders to document detailed business requirements for various ServiceNow solutions, including ITSM, ITOM, and CSM.

Human ResourcesOnline PortalsRecruiting

Responsibilities

Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules

Qualification

ServiceNowServiceNow integrationsIT Service ManagementServiceNow Certified System AdministratorAgile/ScrumITIL frameworksData migrationCloud technologiesBusiness analysisProcess documentation

Required

5+ years of experience as a ServiceNow Business Analyst
At least 3 years specifically focused on ServiceNow implementations and process automation
Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups
Knowledge of ServiceNow integrations (REST/SOAP) and data management
Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes
Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics
Experience with data migration and integration projects involving ServiceNow
Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow
MST or PST time zone
Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB
Strong ability to analyze business requirements, model processes, and translate them into technical specifications
Proficiency in creating user stories, workflows, and process documentation
A solid understanding of ITIL frameworks, particularly in the context of ServiceNow
ServiceNow Certified System Administrator (CSA) certification required

Company

ExecutivePlacements.com

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Online recruitment
dateFounded in 2011
location
Johannesburg, NA - South Africa, ZAF
people-size11-50 employees
web-link
https://executiveplacements.com

Funding

Current Stage
Early Stage
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