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Birlasoft · 2 days ago

Technical Specialist-Cloud & Infra Engg

Middlesex County, NJ

Full-time

Hybrid

Senior Level

5+ years exp

Birlasoft is seeking an Endpoint Operations Technician who will be responsible for operating and supporting their Azure AVD and Microsoft Intune environment. This role involves collaborating with the Desktop Engineering team to achieve project goals and providing daily end user escalation support to users worldwide.

Software

H1B Sponsor Likely

Responsibilities

Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs

Maintain desktop images and modify SCCM task sequences as needed

Create and maintain existing support documents to maintain high quality standards in the delivery of End User Computing services

Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance

Provide second-tier support for support teams, including root cause analysis and preventative analysis

Provide technical support with expert knowledge and act as an escalation point for the Deskside Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management

Partner with Engineering teams to develop solutions

Manage Azure Virtual Desktop (AVD) environment including creating Images, deploy VMs, monitor VM performance

Develop automated solutions for deploying software packages, application patches/updates and workstation images

Operate and support multiple Windows desktop images

Manage the entire lifecycle of our global standard desktop and laptop models

Maintain desktop images and modify SCCM task sequences as needed

Monitor and address alerts from desktops using CyberArk

Manage and support PXE environment – 1E products

Provide level 3 support for escalated end user issues

Manage Microsoft and 3rd party patch deployments

Package, test, and deploy new applications as needed

Have a positive impact with the team and our End User Computing environment

Create new and maintain existing support documents to maintain high standards in quality in the delivery of End User Computing services

Administrate and troubleshoot Microsoft Auto Pilot deployments

Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.)

Qualification

Azure Virtual DesktopSCCM administrationEndpoint Protection EngineeringMicrosoft IntuneActive DirectoryPowerShellTroubleshootingWindows 10/11ITIL frameworkGPOFsLogixSoftware packagingVDI management

Required

Minimum of 5 years of hands-on experience working with Azure Virtual Desktops

Minimum of 5 years of experience as an Endpoint Operations Technician or similar

Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell

Experience with Day-to-day Endpoint Operations and escalations support

Experience developing and testing software packages using Install shield or equivalent

Skills managing a VDI environment (Azure Virtual Desktop)

Experience in software development life cycle methods and current technologies

Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation

Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM

Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates

Expert End Point Protection Engineering

Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies

Possess experience with troubleshooting

Possess the industry's best practices to manage Windows-based projects

Desktop support and operations experience in an enterprise environment

Preferred

Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript)

Working knowledge of the ITIL framework

Company

Birlasoft

Glassdoor3.6

Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.

Founded in 1995

Noida, Uttar Pradesh, IND

10001+ employees

http://birlasoft.com

H1B Sponsorship

Birlasoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (195)

2024 (202)

2023 (180)

2022 (250)

2021 (259)

2020 (262)