Globe Food Equipment Company ยท 2 days ago
IT Helpdesk Support Specialist
Moraine, OH
Full-time
Onsite
Entry Level
1+ years expGlobe Food Equipment Company is a leading manufacturer of foodservice equipment for various industries. They are seeking an IT Helpdesk Support Specialist responsible for providing first-level support to users, managing the IT ticket system, and ensuring smooth IT operations.
Machinery Manufacturing
Responsibilities
Manage the IT ticket system, providing timely first-level support to all employees
Set up and configure computers, tablets, phones, and peripheral equipment, ensuring proper installation of operating systems and software
Maintain and provide user support for audio-visual equipment, including projectors, televisions, and conference phones
Set up and maintain printers, copiers, scanners, and other peripheral equipment
Provide phone system support, including configuration changes such as call routing and setting up announcements
Conduct basic computer and software training for employees
Assist with monitoring systems, interfaces, business processes, and back-ups
Participate in and complete IT projects as assigned, collaborating with team members to meet project goals and timelines
Monitor and enforce compliance with corporate IT policies and standards to ensure all technology and data practices align with organizational requirements
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking best practices; participating in professional societies
Occasionally will be required work after hours/on weekends and holidays if required/as needed
Other duties assigned by supervisor as required
Qualification
Required
BS in a related field or equivalent experience
1 to 2 years of experience in a IT help desk or similar function
Demonstrated advanced knowledge of Windows 11 operating system
Demonstrated advance knowledge of Office Applications (Word, Excel, PowerPoint, Outlook, etc.)
Demonstrated practical hardware and network troubleshooting skills
Ability to work under pressure with multiple competing deadlines and priorities
Excellent verbal communication skills and professional conduct
Ability to follow written guidelines and instructions required
Preferred
Active Directory, Office 365, SharePoint, Windows Server, VMWare knowledge is a plus
Company
Globe Food Equipment Company
Since 1991, Globe Food Equipment Company has been a leading provider of precision food preparation equipment to the Commercial Food Service and Food Retail industries.
51-200 employees
H1B Sponsorship
Globe Food Equipment Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Graycliff Partners
2017-10-18Acquired
2008-08-01Private Equity
Leadership Team
Bill Gallagher
Chief Financial Officer
Recent News
Company data provided by crunchbase