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Tantus Technologies, Inc. · 11 hours ago

Windows PC Technician

North Carolina, United States

Full-time

Onsite

Entry, Mid Level

$45K/yr - $50K/yr

1+ years exp

Tantus Technologies, Inc. is recognized as a Top Workplace by the Washington Post and is seeking a Tier II PC Technician to join their Service Desk Team. The role involves providing expert technical support to users in an environmental health research setting, managing hardware lifecycle, and fulfilling service requests.

Information Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assist customers with incident and service requests

Manage systems through the hardware lifecycle from deployment through decommissioning

Fullfill equipment requests. (New Hire, Lifecycle, Break/Fix, etc.)

Maintain and report on hardware inventory levels

Work closely with the customer to recommend computer models and other hardware for purchase

Maintain a ready-use supply of equipment for rapid request fulfillment

Point of delivery for all Mobile Devices (Cell Phones, iPads, MiFis)

Qualification

Windows PC supportMicrosoft O365Active DirectoryVPN supportCitrix supportEndpoint Security ToolsAnalytical skillsCustomer service skillsMobile device supportCommunication skillsTeamworkProblem-solving skillsDocumentation skills

Required

US Citizenship and the ability to obtain a public trust

This position requires the candidate to be on-site 5 days a week in Durham, North Carolina

Assist customers with incident and service requests

Manage systems through the hardware lifecycle from deployment through decommissioning

Fullfill equipment requests. (New Hire, Lifecycle, Break/Fix, etc.)

Maintain and report on hardware inventory levels

Work closely with the customer to recommend computer models and other hardware for purchase

Maintain a ready-use supply of equipment for rapid request fulfillment

Point of delivery for all Mobile Devices (Cell Phones, iPads, MiFis)

1-3 years of Windows PC support experience with experienced Tier 2 level support a plus

Proficient in supporting use of Microsoft O365 suite of tools including Outlook, OneDrive, and Teams

Strong analytical and problem-solving skills and ability to troubleshoot problems quickly

Strong interpersonal and customer service skills

Commitment to and compliance with the organization's policies and procedures

Excellent written and verbal communication skills

Ability to work effectively with little supervision in cross-functional teams

Energy and passion to create new solutions and drive positive change

Ability to work in a fast-paced, team environment supporting 1600+ end-user

Experience providing support to a large (>1000) community of Windows PC users

Documented Experience working in a scientific research environment is a plus

Experience supporting both Windows and Mac platforms is a plus

Experience documenting processes as Standard Operating Procedures (SOPs) and in a Knowledgebase format

Experience supporting customer remote access via VPN and Citrix

Working knowledge of Active Directory, GPOs, and local machine policies

Working knowledge BitLocker and Endpoint Security Tools

Experience supporting user account information including rights, security, and systems groups

Experience supporting mobile devices such as iPhones and iPads

Company

Tantus Technologies, Inc.

Tantus Tech is an IT consulting firm that supports mission-critical programs for federal agencies, specializing in PMO, Health IT, Financial Management, and Tech Solutions.

Founded in 2007

Arlington, Virginia, USA

51-200 employees