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N.C. Department of Information Technology · 17 hours ago

Program Manager I - DMV

Nash County, NC

Full-time

Onsite

Mid, Senior Level

$68K/yr - $119K/yr

3+ years exp

The N.C. Department of Information Technology is seeking a Program Manager I to provide high-level administrative, operational, and strategic leadership across Driver Services. This role involves directing and supporting staff in executing programs that ensure the integrity and efficiency of Driver Services operations while representing the Director in various discussions with stakeholders.

Information Technology & Services

Work & Life Balance

Responsibilities

Provide high-level administrative, operational, and strategic leadership across Driver Services

Serve as the Chief of Staff to the Director of Driver Services

Ensure effective coordination of priorities, initiatives, modernization efforts, and cross-unit activities that impact the statewide delivery of driver credentialing services

Direct and support professional, managerial, and technical staff in executing programs that uphold the integrity, security, and efficiency of Driver Services operations

Establish goals and align unit-level objectives with Division-wide priorities

Advise the Director on organizational planning, operational risks, legislative impacts, and emerging service delivery needs

Represent the Director and the Division in discussions with internal leaders, state and federal partners, legislative staff, and external stakeholders

Qualification

NC Motor Vehicle LawsProgram ManagementLeadershipStrategic PlanningProcess ImprovementCommunication SkillsHR PracticesMentoring

Required

Bachelor's degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience

Comprehensive knowledge of NC Motor Vehicle Laws (Chapter 20), REAL ID, AAMVA standards, SAVE, FMCSA/CDL regulations, and DMV credentialing operations to guide policy, compliance, and statewide program decisions

Experience with leadership and program management directing professional, managerial, and technical staff and coordinating multi-unit operations across Driver Services

Strong skills in strategic planning, process improvement, and modernization initiatives, including workflow design, systems integration, and oversight of UAT and testing activities

Knowledge of state personnel policies and HR practices with the ability to mentor staff, manage performance, and navigate sensitive personnel matters

Demonstrated ability to communicate complex information clearly and effectively—written and verbal—to internal leadership, field operations, IT partners, legislators, and external stakeholders