Wipro · 3 days ago
ADMINISTRATOR L3
Boston, MA
Full-time
Onsite
Mid Level
$45K/yr - $110K/yr
3+ years expWipro is an end-to-end digital transformation partner seeking an Onsite Tech Administrator to manage and deliver deskside support services at client locations. The role involves operational leadership, ticket management, issue resolution, stakeholder engagement, and process improvement to ensure seamless IT support operations.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Lead and manage the onsite deskside support queues, ensuring adherence to SLAs and quality standards
Serve as the escalation point for critical issues and coordinate resolution with internal/external teams and stakeholders
Responsible for full asset lifecycle from deployment to retirement and disposal from audit standpoint
Monitor and manage the ticket queue proactively
Track backlog, prioritize tasks, and drive closure within agreed timelines
Ensure proper categorization, assignment, and documentation of incidents and service requests
Handle escalated issues that cannot be handled by the existing deskside techs
Spearhead troubleshooting and resolution of complex technical issues
Collaborate with cross-functional teams and vendors to resolve escalated problems efficiently
Maintain strong communication with business stakeholders, providing updates on critical issues and overall service performance
Conduct regular reviews and share insights on trends, recurring issues, and improvement opportunities
Identify gaps in deskside operations and implement best practices for continuous improvement
Ensure compliance with organizational policies, security standards, and audit requirements
Generate and analyze reports on ticket volumes, backlog, SLA compliance, and team performance
Present actionable insights to management for decision-making
Qualification
Required
Proven experience in deskside support or IT service management, preferably in an onsite lead capacity
Strong understanding of ITIL processes and incident management workflows
Excellent problem-solving and analytical skills
Ability to manage priorities in a fast-paced environment
Strong interpersonal and communication skills for stakeholder engagement
Familiarity with ticketing tools (e.g., ServiceNow, Helix) and reporting dashboards
Experience handling critical incidents and working with senior stakeholders
Knowledge of hardware troubleshooting, OS support (Windows/Mac), and peripheral device management
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
2026-01-06
Business Standard India
2026-01-06
Company data provided by crunchbase