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National Park Service · 20 hours ago

Seasonal Computer Assistant

Hot Springs, SD

Full-time

Onsite

Entry Level

1+ years exp

The National Park Service is seeking a Seasonal Computer Assistant to perform technical support duties at its units. The role involves installing and testing personal computers, troubleshooting issues, and providing assistance to users with their technology needs.

Amusement Park and ArcadeAssociationCommunitiesGovernmentLeisureNatural ResourcesNon ProfitParks

No H1B

U.S. Citizen Only

Responsibilities

Supports information technology operations at a unit. Work includes limited phases of computer technology functions in support of personal computers (PC's)

Installs and tests PC's and associated peripheral devices in accordance with manuals and instructions. Troubleshoots commonly occurring problems and assists users in resolving them. Refers highly technical difficulties to a computer specialist

Prepares minor programs such as batch programs. Makes simple program revisions and validates existing programs by updating and revising instructions, as needed

Supports subject matter specialists by entering and retrieving information from a PC, formatting reports using standard software, and recommending use of available systems

Orders supplies, arranges for equipment repairs, and maintains files associated with equipment, records, and equipment maintenance

Verifies output data so that format, quantity, and print quality are adequate and as required. Notifies users of changed priorities and status of their work, and when high priority work is completed

Traces and documents existing and proposed workflow with software systems planned and designed by others

Provides information technology assistance to personal computer (PC) users at the unit, including users with special requirement items

Installs and tests PC's and their associated peripheral devices. Troubleshoots reported problems and resolves or orders repair service from a local vendor

Provides support for standard National Park Service software programs. Installs and tests package software and utilities (e.g., batch files, menu programs, memory managers or other National Park Service approved software)

Provides instruction in the use of existing hardware or upon installation

May provide network support and cabling to the Local Area Network (LAN)

Provides instruction and training to PC users in the use of software and/or basic personal computer concepts. Provides assistance, when required or requested, in preparing hardware for use in training sessions, either on-site or off-site. May also load software on PC's for training

Assists users in making connection to mainframe computers at remote sites in order to use centralized programs (e.g., FFS, PROP, FPPS, etc.). May modify or develop new applications programs to meet users needs, using existing software

Qualification

PC installationTroubleshootingNetwork supportSoftware installationUser trainingTechnical supportData verification

Required

U.S. Citizenship required

Appointment subject to background investigation and favorable adjudication

Meet Selective Service Registration Act requirement for males

Direct Deposit: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program

Incidental Driving: You may be required to operate a government (or private) motor vehicle as part of your official duties

Minimum Age Requirement: Applicants must be at least (1) 18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program

To qualify for this position at the GS-05 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: Have at least one year of full-time specialized experience equivalent to the GS-04 level in the federal service

Specialized experience is limited phases of computer technology functions in support of personal computers (PCs), installs and tests PCs and associated peripheral devices in accordance with manuals and instructions, and troubleshoots commonly occurring problems and assists users in resolving them

To qualify for this position at the GS-07 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: Have one year of specialized experience equivalent to the GS-06 level in the Federal Service

Specialized experience is experience that equipped the applicant with the knowledge, skills and abilities needed to successfully perform the duties of this position

You must include hours per week worked