Red Hat · 9 hours ago
Technical Writer 2
Boston
Full-time
Hybrid
Mid Level
$87K/yr - $138K/yrRed Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Technical Writer to join their Customer Content Services team in Boston. In this role, you will create high-quality documentation for Red Hat’s offerings, collaborate with various teams, and utilize emerging AI technologies to enhance content delivery.
Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware
Responsibilities
Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
Prioritize and deliver customer-focused documentation aligned to established processes
Provide feedback to other technical writers to improve the quality and consistency of our content
Work with quality engineering (QE) and development to improve the accuracy of your documentation
Address customer feedback, and promote continuous improvement of the documentation experience
Contribute to the achievement of team goals through completion of tasks
Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools
Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy
Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)
Engage with upstream communities to support upstream documentation and process improvements
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle
Explore and experiment with emerging AI technologies relevant to technical writing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling to improve content quality and delivery speed
Qualification
Required
Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus
Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
Familiarity with version control systems and Git
Knowledgeable of Agile and rapid iteration releases
Demonstrated success taking accountability for project prioritization, execution, and completion
Knowledge of AI, ML, and MLOps concepts and technologies
Familiarity with upstream open source communities
Preferred
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle
Explore and experiment with emerging AI technologies relevant to technical writing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling to improve content quality and delivery speed
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
Founded in 1993
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (148)
2023 (156)
2022 (181)
2021 (154)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President and Chief Revenue Officer
Recent News
2026-01-11
FinSMEs
2026-01-09
2026-01-07
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