Remote Full-Time Permanent Customer Experience Specialist jobs in United States
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Signet Jewelers · 8 hours ago

Remote Full-Time Permanent Customer Experience Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$16.50/hr - $16.50/hr

Signet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores worldwide. They are seeking a Customer Experience Specialist to provide exceptional customer service and support for their iconic brands, ensuring that every customer feels valued and supported during their interactions.

E-Commerce PlatformsJewelryRetail
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H1B Sponsor Likelynote

Responsibilities

Provide professional, courteous, and grateful assistance on every telephone call
Deliver exceptional, personalized resolutions tailored to each customer’s needs
Maintain accurate records of interactions and transactions
Multitask confidently—documenting, researching, and engaging with customers in real time
Demonstrate strong phone etiquette and represent Signet positively at all times
Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
Manage escalated concerns with empathy, patience, and professionalism

Qualification

Customer service experienceVerbal communicationWritten communicationMultitaskingData entryMicrosoft WordMicrosoft ExcelAnalytical mindsetBilingual SpanishAttention to detail

Required

Previous customer service or client support experience
Strong verbal and written communication skills
Ability to multitask with accuracy and attention to detail
Comfort with data entry, Microsoft Word, Excel, and basic math
Analytical mindset to interpret feedback and continually improve

Preferred

Bilingual skills (especially Spanish) are a plus

Benefits

Employee discounts
Bilingual Spanish differential pay available (must pass speaking/writing assessment)
Up to **6 weeks of paid training**, plus ongoing coaching, and development
Opportunities for cross-training (e.g., chat support)
Earn referral bonuses when your recommended hires complete 60 days!
Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
Generous 401(k) matching after just one year to help secure your financial future

Company

Signet Jewelers

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Signet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom.
dateFounded in 1950
location
Akron, Ohio, USA
people-size10001+ employees
web-link
http://www.signetjewelers.com

H1B Sponsorship

Signet Jewelers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (5)
2022 (9)
2021 (17)
2020 (8)

Funding

Current Stage
Public Company
Total Funding
$625.27M
Key Investors
Leonard Green & Partners
2016-08-25Post Ipo Equity· $625.27M
2008-09-11IPO

Leadership Team

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J.K. Symancyk
Chief Executive Officer
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Colleen Rooney
Chief Corporate Affairs & Sustainability Officer
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Recent News

Business Insider
UBS says to buy these 10 apparel stocks as US consumers show signs of strength
2025-12-30
Retail Dive
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2025-12-24
The Motley Fool
Here's What You Should Watch With Signet Stock in 2026
2025-12-10
Company data provided by crunchbase