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Waste Connections · 3 hours ago

Customer Service Representative

Wichita, KS

Full-time

Onsite

Entry Level

$17.50/hr - $17.50/hr

2+ years exp

Waste Connections of KS is looking for a high energy Customer Service Representative to join our GROWING team in Wichita KS. The role involves resolving customer disputes, processing service requests, and delivering excellent customer service in a fast-paced environment.

Environmental ConsultingEnvironmental EngineeringRecycling

Responsibilities

Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system

Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders

Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints

Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services

A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed