Apply on Employer Site

Carrier · 4 days ago

Customer Service Representative

East Syracuse, NY

Full-time

Onsite

New Grad, Entry Level

$32K/yr - $50K/yr

0+ years exp

Carrier is a global leader in intelligent climate and energy solutions, committed to enhancing comfort and sustainability. The Customer Service Representative will serve as the first line of customer communication, assisting end users and dealers with inquiries and support for HVAC equipment.

EnergyHeating Ventilation and Air Conditioning (HVAC)

Responsibilities

Works under immediate supervision to provide satisfactory and quality customer service

Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders

Assists with resolving basic customers' service or billing complaints

Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Dealer referrals—getting them connected with a dealer that can provide sales or service

Our number one goal is to get the homeowner connected with the dealer through warm transfer

Provide customers with warranty information

Product comparison

Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Qualification

Call center experienceSales Force experienceDependabilityVerbal communication skillsWritten communication skills

Required

High school diploma or GED

6+ months experience handling inbound calls in a call center environment

Preferred

Bachelor's Degree

Sales Force experience

Ability to meet standardized call center metrics

Be dependable

Show up to work on time and completing each shift

Maintain assigned break and lunch schedules

Above average verbal and written communication skills

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives

Retirement benefits

Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account

Tuition Assistance