AdsGency AI · 3 days ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
3+ years expAdsGency AI is an AI-native startup focused on building a multi-agent automation layer for digital advertising. They are seeking a Customer Success Manager to own the customer journey from onboarding to campaign optimization, ensuring clients achieve exceptional results with their AI-driven platform.
Advertising PlatformsArtificial Intelligence (AI)Software
Responsibilities
Onboard & Train Clients: Guide customers through setup, agent configuration, and campaign launch to ensure fast, confident adoption
Optimize Campaign Performance: Collaborate with our AI team to analyze ad data, identify insights, and improve outcomes across Google, Meta, and TikTok
Customer Retention & Growth: Drive renewals, upsells, and expansion opportunities by proving ROI and building trusted relationships
Voice of the Customer: Translate client feedback into actionable insights for the product and engineering teams
AI Education: Help customers understand and maximize the power of AdsGency’s multi-agent workflows
Process Excellence: Build scalable success playbooks, documentation, and customer health tracking systems
Qualification
Required
3–5 years of experience in Customer Success, Account Management, or Growth Operations — ideally at a SaaS or AdTech company
Strong understanding of performance marketing (Google Ads, Meta, TikTok) and data-driven strategy
Excellent communication and presentation skills — you can simplify complex AI concepts into clear business value
Highly organized, proactive, and comfortable managing multiple enterprise accounts
Analytical mindset — comfortable with dashboards, metrics, and campaign KPIs
Passion for AI, automation, and helping customers win through technology
Preferred
Experience with ad platforms (Google Ads Manager, Meta Business Suite, TikTok Ads Manager)
Familiarity with marketing analytics or BI tools (Looker, Tableau, Data Studio)
Experience working with AI or automation platforms
Background in early-stage startups where you built CS processes from scratch
Proven track record of renewals, upsells, and retention at scale
Benefits
Competitive salary + meaningful equity
Visa sponsorship (OPT / CPT / STEM-OPT / H1B Transfer)
Company
AdsGency AI
AdsGency AI is a provider of an agent-based advertisement system for retail brands.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$14.78MKey Investors
XYZ Venture Capital
2025-10-20Seed· $12M
2024-06-01Pre Seed· $2.4M
2023-10-08Pre Seed· $0.12M
Recent News
alleywatch.com
2025-10-28
thesaasnews.com
2025-10-22
2025-10-21
Company data provided by crunchbase