NEOGOV · 3 days ago
Assistant Revenue Collections Supervisor
Chesterfield, VA
Full-time
Onsite
Mid Level
$53K/yr - $72K/yr
3+ years expNEOGOV is an employer in Chesterfield County, seeking an Assistant Revenue Collections Supervisor. This role involves overseeing daily operations in the Telephone area, handling taxpayer inquiries, and ensuring efficient processing of tax payments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist Revenue Collection Supervisor with daily operations of the Telephone area including ensuring adequate staffing is in place and serve as a backup in their absence
Answer incoming calls from taxpayers and assist with resolution of taxpayer inquiries
Serve as a resource and subject matter expert to staff in the area
Provide responses to emails received in the Treasurer’s Office public email box including forwarding emails to appropriate departments or individuals
Ensure distribution/preparation of tax payments mailed to the office for processing
Perform research as necessary to assist in resolution of taxpayer inquiries
Ensure distribution/processing of mortgage company coding changes to individual bills as notified by the taxpayer or mortgage company
Perform other work as required
Qualification
Required
High school diploma or GED
At least three years of customer service experience
Considerable knowledge of basic laws, regulations and codes relating to the functions of the Treasurer's Office
Ability to explain and apply laws, rules, and regulations pertaining to the legal functions of the Treasurer's Office
Ability to communicate effectively with a wide range of individuals under a variety of circumstances
Ability to prepare and maintain clear and accurate records, reports and correspondence
Ability to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work
Ability to manage telephone operations using an automated call monitoring system
Ability to communicate effectively orally and in writing
Ability to operate a personal computer and related software and other standard office equipment
Ability to develop and maintain effective working relationships with internal and external customers
Ability to supervise, train, and evaluate the work of staff
Verbal and written fluency in both English and Spanish is encouraged
Pre-employment drug testing
FBI criminal background check
Education/degree verification
Preferred
College coursework in business administration or a related field
One year of experience in a supervisory or lead capacity
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase