NEOGOV · 21 hours ago
IT Manager I / 60019844
Richland County, SC
Full-time
Onsite
Mid Level
$80K/yr - $82K/yrNEOGOV is a government agency focused on improving health and quality of life for South Carolinians. They are seeking an IT Manager I to oversee the Member Management Systems Production Support team, ensuring operational oversight and support of member management systems while coordinating with various stakeholders and vendors.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as the Production Support Manager for MMS. As such, is responsible for coordinating and overseeing production support activities for the current MMS, legacy MEDS, and related systems including the MMS Citizen Portal, MMS Worker Portal, Person Composite Service, and public-facing MMS Quick Tools. Ensures Incident and Issue Management processes are defined and consistently followed. Ensures sufficient resolution for all MMS Production issues and incidents. Monitors and contributes to Release Management activities and ensures pre-implementation planning and post-implementation activities and monitoring take place. Maintains, oversees, and carries out Access Management documentation and processes, including user role configurations/specifications; reviews and audits user access and access requests. Acts as primary backup for the Operations Manager for items related to MMS, MEDS, and related systems/components
Manages and, as necessary, hires and trains staff responsible for MMS Production Support functions; responsible for articulating team goals and objectives, ensuring sufficient training for team to carry out necessary functions, and communicating strategy for success to team members
Identifies internal and external stakeholders for MMS and related systems. Ensures sufficient stakeholder communications around upcoming system changes, incidents and issues, outages, etc. Maintains stakeholder register
Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates staff to accomplish mission critical operations and objectives. Promotes workforce engagement
Participates in relevant professional development activities
Performs other duties as assigned
Qualification
Required
A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology
Valid driver's license
Occasional overnight travel
Overtime and/or weekend work with Deputy approval
Sitting or standing for long periods of time
Lifting requirements: 20 lbs
Preferred
Prior experience with Medicaid Eligibility and/or Medicaid Member Management processes, procedures, and functions
Experience with IT Operations including Incident and Issue Management
Experience monitoring vendor teams who provide 24/7/365 support
Knowledge of the principles and techniques of planning programs and work activities in an information technology environment
Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives
Ability to plan, organize, direct, and review the work of technical personnel
Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others
Knowledge of the needs and priorities of the agency
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs.
Participates in relevant professional development activities.
Health insurance
Dental
Vision
Term life insurance
Long term disability
Flexible spending accounts for health and child care expenses.
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase