NEOGOV · 7 hours ago
Information Technology Generalist 2
Dauphin County, PA
Full-time
Hybrid
Mid Level
$68K/yr - $103K/yr
4+ years expNEOGOV is seeking a professional Information Technology Generalist 2 for the Pennsylvania Liquor Control Board. This role involves the maintenance and support of the Point-of-Service (POS) systems across various locations, ensuring proper installation and operation of related hardware and software.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees and coordinates the installation of POS equipment and systems in all sites, stores and temporary locations such as festival stores
Ensures that the equipment and systems are installed correctly by working with several support personnel with ranging degrees of technical knowledge
Works with various teams and contractors to accomplish this activity
Provides a variety of technical support, consultation, and systems enhancement activities for users in various areas of the Liquor Control Board
Acts as an expert on the subject of POS
Responds as advanced support to escalated problems from Service Now tickets and incoming calls
Problems come from a variety of users and support staff
Opens and resolves service requests with vendors as well as with the internal help desk system
Provides on-call support for critical issues during off hours on a rotating basis
This includes weekends and some holidays
Qualification
Required
One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or
Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
A bachelor's degree in any information technology field; or
An equivalent combination of experience and training
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree
You must meet the PA residency requirement
You must be able to perform essential job functions
You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis
Benefits
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Our employees receive special employee-only discounts and rates on a variety of services and memberships.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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