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Grand Casino Mille Lacs & Hinckley · 5 days ago

Host/Hostess Stories Full-Time Days $14 - $21/hr

Hinckley, MN

Full-time

Onsite

New Grad, Entry Level

$14/hr - $21/hr

Grand Casino Mille Lacs & Hinckley is a vibrant company dedicated to providing exceptional customer service. The Host/Hostess is responsible for handling guest transactions, ensuring a positive dining experience, and maintaining a clean dining area in accordance with health regulations.

GamingMedia and EntertainmentResorts

Responsibilities

Receive payment from Guests in a prompt and courteous manner when applicable

Adhere to established cash control policies and procedures of Grand Casino

Advise Guest of waiting time and areas of the Venue

Prepare orders in a timely manner and complete them with garnish and accompaniments

Answer Guest questions and directs concerns to appropriate management

Address Guest complaints and resolve them quickly and courteously

Seat Guests according to the established procedures of the venue

Deliver excellent Guest Service in an upbeat, friendly manner

Encourage mutual respect, dignity, and integrity with all Associates, by always setting positive examples

Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service

Always maintain a clean and sanitary dining area in full accordance with state health regulations

Maintain stock of all necessary items

Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table

Answer telephones and make reservations, if required

Communicate with Guests including wait times, verifying reservations and general information about the venue

Responsible for seating Guests according to established rotation procedures, be able to operate Host seating computer system, distribute menus, and explain the food items

Thanks, and offers closing remarks to Guest as they leave the venue

Address any Guest complaints to resolve them quickly and courteously in accordance with department standards

Assist in maintaining standards of health, safety, and sanitation

Able to demonstrate ability to read floorplans and seat guests accordingly

Clean and sanitize tables and dining room upon Guest departure

Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service

Other duties as assigned that are related to this role

Qualification

Cash handlingCustomer serviceGaming Regulatory Authority licenseTeam collaborationConflict resolutionInclusivityPersonal growthCommunication skills

Required

Previous cash handling experience

Must be able to secure license from Gaming Regulatory Authority (GRA)

Responsible for following all relevant Detailed Gaming Regulations (DGR's)

Mille Lacs Band Member and American Indian preference will be exercised in the hiring process

Benefits

A variety of competitively priced health benefits and supplemental insurances

Parental leave

401k

Tuition reimbursement

Birthday, and anniversary gifts

Company

Grand Casino Mille Lacs & Hinckley

Grand Casino Mille Lacs is located just off of US Highway 169 and provides access to one of the most popular fishing spots in Minnesota: Lake Mille Lacs.

Founded in 1992