PlanIT Group, LLC · 3 months ago
Windows Packager / Automation � System Engineer
Raleigh, NC
Contract
Onsite
Senior Level, Lead/Staff
8+ years expPlanIT Group, LLC is seeking a Windows Packager / Automation - System Engineer with specialized knowledge in hardware and software architectures. The role involves developing solutions to enhance Microsoft Workplace Modernization efforts, collaborating with diverse teams, and managing complex technology components while providing support and training to team members.
ConsultingInformation TechnologyManagement Consulting
Responsibilities
Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps
Ability to develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc
Collaborate/interact with other diverse functional groups to accomplish stated objectives
Research, evaluate, and develop a wide variety of complex technology components of a tactical nature
Independently install, test, and implement complex component-level changes within the technology infrastructure
Operate, maintain, and provide support for a wide variety of complex technology components
Establish operational processes for delivering world-class technology platforms
Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently
Perform capacity and performance analyses and develop and implement recommendations
Develop, plan, and manage project tasks
Participate in the preparation of materials and oral presentations for customers and management
Play a lead role in meetings relating to specific technical projects or tasks
Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses
Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions
Develop and maintain specialized knowledge of current and emerging technologies within assigned division or platform
Provide training to less experienced team members of the IT department
Analyze and resolve complex hardware and software problems with distributed systems
Use in-depth knowledge of distributed hardware and software systems
Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required
Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc
Perform visual checks of all system components, wiring and status lights
Escalate unusual or unexpected findings as appropriate
Provide periodic reports to users and managers of systems status
Provide weekly status reports and maintain project cost charge backs
Maintain project plans as required and notify management of critical failures and/or missed milestones
Use change and test management procedures as required
Provide an action plan for resolution of any/all faults detected
Perform isolation testing of problem equipment and/or software
Provide documentation of all solutions to problems
Provide reports with intent to share solutions found
Provide and implement escalation processes and/or procedures
Develop, implement, and follow the appropriate quality assurance program
Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations
Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data
Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues
Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques
Create change requests, in compliance with existing procedures, for change management
Perform user assistance, training, and information sharing
Provide on-site system or application support for deployment/installation as required
Maintain professional appearance and attitude in keeping with the standards on the USPS
Interact with other diverse functional groups to accomplish stated objectives
Qualification
Required
Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps
Ability to develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc
Collaborate/interact with other diverse functional groups to accomplish stated objectives
Research, evaluate, and develop a wide variety of complex technology components of a tactical nature
Independently install, test, and implement complex component-level changes within the technology infrastructure
Operate, maintain, and provide support for a wide variety of complex technology components
Establish operational processes for delivering world-class technology platforms
Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently
Perform capacity and performance analyses and develop and implement recommendations
Develop, plan, and manage project tasks
Participate in the preparation of materials and oral presentations for customers and management
Play a lead role in meetings relating to specific technical projects or tasks
Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses
Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions
Develop and maintain specialized knowledge of current and emerging technologies within assigned division or platform
Provide training to less experienced team members of the IT department
Analyze and resolve complex hardware and software problems with distributed systems
Use in-depth knowledge of distributed hardware and software systems
Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required
Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc
Perform visual checks of all system components, wiring and status lights
Escalate unusual or unexpected findings as appropriate
Provide periodic reports to users and managers of systems status
Provide weekly status reports and maintain project cost charge backs
Maintain project plans as required and notify management of critical failures and/or missed milestones
Use change and test management procedures as required
Provide an action plan for resolution of any/all faults detected
Perform isolation testing of problem equipment and/or software
Provide documentation of all solutions to problems
Provide reports with intent to share solutions found
Provide and implement escalation processes and/or procedures
Develop, implement, and follow the appropriate quality assurance program
Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations
Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data
Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues
Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques
Create change requests, in compliance with existing procedures, for change management
Perform user assistance, training, and information sharing
Provide on-site system or application support for deployment/installation as required
Maintain professional appearance and attitude in keeping with the standards on the USPS
Interact with other diverse functional groups to accomplish stated objectives
PowerShell scripting experience to focus on package creation and automation
Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently
Effective oral and written communications skills
Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment
A commitment to quality
A minimum of eight (8) to twelve (12) years' relevant experience
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required
Typically performs all functional duties independently
Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis
Company
PlanIT Group, LLC
PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.55M2020-09-24Series Unknown· $3.55M
Company data provided by crunchbase