UpGuard · 1 week ago
Account Manager
United States
Full-time
Remote
Mid LevelUpGuard is a company dedicated to enhancing the efficiency of security teams through robust cybersecurity solutions. They are seeking an Account Manager to focus on revenue retention and expansion within key accounts, driving renewals and collaborating with cross-functional teams to ensure client satisfaction.
Artificial Intelligence (AI)Enterprise SoftwareFinancial ServicesRisk ManagementSaaSSoftware
No H1B
Hiring Manager
Britt Williams 🏳️🌈
Responsibilities
Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals
Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business
Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth
Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements
Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction
Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth
Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments
Qualification
Required
Previous experience as an Account Manager or in a similar commercial role, with a strong track record in SaaS renewals and revenue growth
A solid understanding of the cyber security landscape, particularly in Third-Party Risk Management (TPRM)
Proven ability to negotiate contracts and renewals, balancing client needs with company goals
Ability to think strategically about account growth, identifying opportunities for expansion and mitigating potential risks
Proficient in using data to drive decisions, with a focus on metrics that impact renewals and revenue growth
Ability to work effectively with cross-functional teams to drive account success
Comfortable with change and curious about adopting AI tools that can enhance how we work
Preferred
Experience as an Account Executive or in a similar sales role, with a strong understanding of the commercial aspects of SaaS renewals
Deep understanding of the cyber security industry, particularly in the context of SaaS solutions
Expertise in structuring and negotiating complex contracts, particularly in a SaaS environment
Demonstrated success in driving high renewal rates and identifying revenue expansion opportunities within existing accounts
Relevant certifications in cyber security or TPRM that demonstrate your expertise and commitment to the field
Benefits
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance
Company
UpGuard
UpGuard is a cyber resilience platform designed to proactively assess and manage the business risks posed by technology.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$47.38MKey Investors
August Capital
2021-06-09Series B· $19M
2016-08-11Series B· $17M
2016-06-01Series Unknown· $1.45M
Leadership Team
Mike Baukes
CEO & Co-Founder
Kevin Levine
Chief Financial Officer
Recent News
Help Net Security
2026-01-05
Company data provided by crunchbase