AEROCONTACT ยท 2 hours ago
Senior Program Support Services Manager (H/F) - SAFRAN CABIN INC.
Garden Grove, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expSafran is an international high-tech group operating in the aerospace, defense, and space sectors. The Senior Program Support and Services Manager is responsible for leading the Program Support and Services Management Team, ensuring customer satisfaction and financial performance of programs, and acting as the primary customer contact for aftermarket support.
Corporate TrainingRecruitingTraining
Responsibilities
Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
Assess program strengths and identify areas for improvement
Drive, formulate, organize, and monitor improvement Plans to Closure
Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
Define, establish and implement the product & services activities roadmap, in relation with the program objectives
Oversee entry into service plans for new products or new major customer contracts
Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work
Organize and conduct internal and external PRM (Program Review Meetings)
Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
Qualification
Required
Bachelor's degree required
Typically requires 10 years of project manager or project engineer experience in a commercial aerospace environment required
5 years of supervisory/team manager experience
Proficient with MS Project
Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Basic Knowledge of program management methodologies and proven ability to manage complex projects
Excellent communication skills, both verbal and written
Ability to build and maintain effective relationships
Leadership skills
Organizational skills
Ability to analyze & summarize information
Financial acumen
Demonstrated ability to handle multiple projects and assignments with attention to detail
Strong problem solving and organization skills
Preferred
Experience in Product Support and Aftermarket Services
Degree in engineering
Project Management certification (PMI, PMP, etc.)
Experience with LEAN principles and continuous improvement
Company
AEROCONTACT
Aerocontact is an aviation company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase