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Pantheon · 1 day ago

Director of Operations - Product, Design, and Engineering

United States

Full-time

Remote

Lead/Staff, Director/Executive

$178K/yr - $223K/yr

5+ years exp

Pantheon is a WebOps Platform that powers over 300,000 sites in the cloud for various customers. They are seeking a Director of Operations to partner with their leadership team for Product, Design, and Engineering, focusing on operational excellence and driving clarity across the organization.

Cloud InfrastructureInternetSaaSSoftwareWeb DevelopmentWeb Hosting

No H1B

Responsibilities

Drive and execute the PDE’s strategic planning calendar, including goal-setting (OKRs), business reviews, and quarterly/annual planning cycles

Redesign and manage all PDE forums (e.g., leadership team meetings, offsites) to ensure they are high-signal, decision-focused, and not used for status updates

Roll out and maintain prioritization and communication frameworks to ensure every team member understands how decisions are made, how priorities are set, and how their work connects to the overall strategy

Proactively identify, resolve, and communicate high-level cross-team dependencies and roadblocks, serving as the central hub for coordination between Product, Design, and Engineering, and other departments (e.g., CS, Sales)

Partner with HR/Recruiting, Finance, PDE leadership to manage the organizational budget, drive accurate forecasting, and align resource allocation (headcount, vendor spend, tooling) with strategic priorities

Qualification

Strategic PlanningProcess ImprovementStakeholder ManagementTechnical FluencyCommunicationOperations LeadershipProgram Management

Required

5+ years of experience in an Operations, Chief of Staff, or Program Management leadership role, specifically supporting a Product, Design, or Engineering (PDE) organization

Demonstrated experience contributing to a high-functioning Product and Engineering organization. You have seen operational excellence firsthand and can confidently lead the organization toward that standard

Expert-level proficiency in defining and operationalizing organizational goals using frameworks like Objectives and Key Results (OKRs) or similar methodologies

Proven track record of taking complex, ambiguous processes ('chaos') and documenting/implementing repeatable, scalable, and clear operating procedures ('order')

Outstanding written and verbal communication skills, with the ability to synthesize complex, high-volume information into clear, concise, and persuasive executive-level narratives and presentations

A strong foundational understanding of the software development lifecycle (SDLC), product management methodologies, and engineering team structures

Exceptional ability to manage, influence, and drive alignment across diverse, senior stakeholders (VPs, Directors, and C-level staff)