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Commonwealth of Pennsylvania · 2 hours ago

Information Technology Generalist 2

Dauphin County, PA

Contract

Hybrid

Entry, Mid Level

1+ years exp

The Commonwealth of Pennsylvania is seeking a professional Information Technology Generalist 2 for the Pennsylvania Liquor Control Board. This role involves the upkeep and maintenance of Point-of-Service systems across various locations, providing technical support and coordinating installations.

Non Profit

Responsibilities

Oversees and coordinates the installation of POS equipment and systems in all sites, stores and temporary locations such as festival stores. Ensures that the equipment and systems are installed correctly by working with several support personnel with ranging degrees of technical knowledge. Works with various teams and contractors to accomplish this activity

Provides a variety of technical support, consultation, and systems enhancement activities for users in various areas of the Liquor Control Board. Acts as an expert on the subject of POS

Responds as advanced support to escalated problems from Service Now tickets and incoming calls. Problems come from a variety of users and support staff. Opens and resolves service requests with vendors as well as with the internal help desk system

Provides on-call support for critical issues during off hours on a rotating basis. This includes weekends and some holidays

Qualification

POS system supportApplications developmentTechnical supportNetwork operationERP integrationTeam collaborationProblem-solvingCommunication skills

Required

One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or

Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or

Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or

A bachelor's degree in any information technology field; or

An equivalent combination of experience and training

Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree

You must meet the PA residency requirement

You must be able to perform essential job functions

You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis