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Cadence · 1 day ago

Patient Success Advocate

United States

Full-time

Remote

New Grad, Entry Level

$20/hr - $22/hr

Cadence Health is committed to delivering proactive care to seniors through technology and clinical support. The Patient Success Advocate will provide comprehensive support to patients and partners in the Cadence remote monitoring program, handling inquiries and ensuring patient engagement and retention.

Health CareMedical

Comp. & Benefits

Responsibilities

Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner

Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage

Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed

Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently

Qualification

Multi-channel help desk experienceCustomer-facing healthcare experienceZendesk experienceRemote patient monitoring supportMetrics-driven position experienceEagerness to learnProblem-solving skillsFeedback willingness

Required

Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer

Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system

Ability to problem solve, ask probing questions, and troubleshoot

Prior experience working in a remote work environment

Willingness to receive and provide feedback with positive intent

Eagerness to continue to learn and grow