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BS&A Software · 19 hours ago

Business Operations Specialist

Lansing, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

BS&A Software is a pioneering software development company specializing in cutting-edge solutions for local government management. They are seeking a motivated Business Operations Specialist to support all stages of the sales cycle, facilitate communication between prospects and customers, and manage sales operations activities.

Financial ServicesGovernmentGovTechInformation TechnologyManagement Information SystemsSoftware

Comp. & Benefits

Responsibilities

Assist Sales organization in processing software, professional services and support opportunities

Support sales team with finalizing appropriate sales documentation; quotes, Statements of Work, Purchase Orders, Licenses & Software authorizations

Coordinate, write and drive the completion of RFI/RFPs in partnership with Sales by engaging key corporate departments while maintaining and improving an RFP repository and best practices processes

Ensure sales team alignment to sales processes, policies and procedures

Work closely with Service, Sales Engineering, Product Marketing, Marketing and other BS&A functional areas to support the sales team’s success

Work with sales teams to generate key target opportunities

Drive maintenance renewal business with partners & customers

Understand and adapt to effective sales models and programs

Support other sales efforts as assigned

The Sales Operations Specialist is responsible for the data, processes, and documentation associated with daily sales operations to ensure accurate, consistent, compliant and efficient maintenance of records

Work closely with National Sales team and assist team with daily operations

Update customer records, contracts, invoices and service specifications in Salesforce CRM

Manage sales data and perform data cleaning by managing duplicates, data changes and correcting inaccurate or missing information

Review changes to the customer annual subscription to ensure accurate billing; manage renewal process and collections

Review, investigate, and correct errors and inconsistencies in financial entries, documents and reports

Create, audit and approve renewal invoices prior sending them to the accounting system

Ensure timely billing and collections

You will need to review and validate sales related agreements for completeness and accuracy in compliance with BS&A’s policies and procedures

You will be working with Deal Desk, Sales, Finance, and/or Legal on non-compliant orders and provide direction and clarity on steps to resolve order issues

Assist the Sales team and Finance team in ad hoc projects

Qualification

Salesforce CRMQuote to Cash processExcel pivot tablesExcel vlookupsSaaS experienceAccounts ReceivableInterpersonal skillsTime managementDetail-orientedCommunication skills

Required

Bachelor's Degree from an accredited 4-year university preferred

2 + years of relevant experience, preferably in a SaaS or high-growth technology environment. You had experienced working within an Order Management team/organization

You have a deep understanding of the quote to cash process and cross-functional dependencies

You can interact and communicate effectively at all levels of the organization. Ability to work across various cross-functional teams

You can work in dynamic, fast paced, fast growing company where flexibility is imperative

Have excellent written and verbal interpersonal skills – have the ability to compose effective and accurate correspondence cross-functionally with various internal and external parties

You can be flexible, as required, during critical periods such as Quarter/Year End close, etc

You have high level of critical and logical thinking and analysis, with a confirmed proficiency in researching and resolving processing and billing issues

You have strong time management skills; ability to prioritize effectively, meet deadlines, work with others and follow through to execute all tasks

Ability to act and operate independently with minimal daily direction from manager to accomplish objectives and meet deadlines

Have working knowledge of Microsoft Word, Excel, and PowerPoint. The perfect candidate must have organization and reporting experience and be at an intermediate or advanced level with Microsoft Excel. It requires knowledge and practical working experience specifically related to VLOOKUP's, formulas, and pivot tables

Highly detail-oriented and able to multitask

Detail-oriented, organized, and able to handle multiple priorities at a time

Strong verbal and written communication skills and ability to work collaboratively within cross-functional teams