American Residential Services · 6 days ago
Quality Assurance Specialist / Customer Care Coordinator
US-FL-Altamonte
Full-time
Onsite
Mid Level
$19.50/hr - $20.50/hr
4+ years expAmerican Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services with over 45 years of experience. They are seeking a Quality Assurance Specialist / Customer Care Coordinator to enhance customer satisfaction and manage quality assurance processes by addressing customer concerns and coordinating resolutions with service teams.
CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential
Responsibilities
Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience
Qualification
Required
1–2 years of customer service or call center experience
Complaint resolution experience is REQUIRED
4–8 years of experience in quality control, inside sales, or a similar customer-focused role
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and nationwide background check required
Benefits
Weekly pay via direct deposit
Commission on top of hourly rate
Paid training — no HVAC experience required
Career path into Sales Advisor roles
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
Paid time off + holiday pay
Company-paid life insurance
Company
American Residential Services
American Residential Services, a provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GI Partners
2023-06-08Acquired
2020-09-15Private Equity
Leadership Team
Scott Boose
Chief Executive Officer
Recent News
2025-09-15
Company data provided by crunchbase