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Billings Clinic · 4 months ago

Patient Financial Counselor - REI/Fertility - Bozeman

BOZEMAN, MT, US

Full-time

Onsite

New Grad, Entry Level

Billings Clinic is a community-owned, not-for-profit health system based in Billings, Montana. They are seeking a Patient Financial Counselor who will serve as the main financial contact for patients, assisting with financial counseling, securing sponsorship for patients unable to pay, and managing patient financial responsibilities throughout their care journey.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Review the Physicians' schedules daily to confirm all new patients, as well as all return-to-center patients are, or will be, scheduled for a financial consult either in person, virtually, or via the telephone

Check all the patient’s participating insurance benefits have been confirmed. Assist in the benefit verification process as needed

Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies. Handles all functions required under bankruptcy discharges and requirements

Interviews patient and family members, identification of potential eligibility for SSI, SSDI, Medicaid, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance program and promotion of bank loan program. Assesses the situation and initiates the appropriate method to recommend/resolve the patient’s concern/dispute/issue

Negotiates within established guidelines discounts with customers, including patients, attorneys and collection agencies

Obtain any necessary precertification’s or preauthorization’s for all services as far in advance as possible

Notify patient in advance of forthcoming financial obligation and secure payment. Self Pay patients and insured patients for non covered services

Coordinates financial counseling efforts with entities of Billings Clinic, other physician’s offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, coverage issues, and options for patients without insurance

Keep records and maintain deficiency report of instances when unable to clear patient prior to start date

Work closely with the clinical team to determine if changes in treatment plan impact patient financial responsibilities

Work cooperatively with Patient Financial Services to support their efforts to collect patient balances

Follow-up with patients as necessary during the treatment plan process to ensure patients pay outstanding co-payments, balances, and coinsurance

Answer patient calls and/or correspondence as it pertains to procedure pricing, financial policies, billing questions, claims submission, authorizations, and any other finance related issue

Accepts over the counter cash, check, credit /debit card payments, check by phone and finalizes bank loan paperwork with patients. Monitors, posts and adjusts on all collection agency payments

Performs customer service as the primary point of contact by providing assistance to REI patient inquiries including account information, insurance billing issues (including pre-authorization or pre-certification), and quality of care issues as appropriate. Coordinates with other departments as appropriate and advises patients about the outcome. Participates as needed, and within established guidelines, in negotiation of discounts with customers, including patients, attorney and collection agencies

Performs financial counseling for self pay, MVA, and commercial insurance patients with deductibles greater than established guidelines, resolves any issue that the patient presents from areas in the hospital, clinics, nursing home, and other areas of Billings Clinic

Coordinates financial counseling efforts with entities of Billings Clinic, other physician’s offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, insurance coverage issues, and options for patients without insurance

Coordinates with social workers, care navigators and case managers on an as needed basis regarding pre-certifications/authorizations and other financial aspects on the front end of the revenue cycle in order to impact discharge planning, Medicare denial and non-covered services letters, Medicare lifetime reserve election letters

Establishes and monitors payments plans per policy and procedures and renegotiates payment plan arrangements when new accounts are combined into the payment plan or patient’s circumstances change

Works with patient financial services department to manage self-pay account balances for transfer to bad debt and assignment to outside collection agencies

Qualification

Patient Financial CounselingHealthcare CollectionsInsurance VerificationFinancial Assistance ProgramsCustomer Service

Required

High school graduate or equivalent

Preferred

Prior patient accounts or healthcare collections

Benefits

Medical

Dental

Vision

403(b) Retirement Plan with employer matching

Defined Contribution Pension Plan

Paid Time Off

Employee wellness program

Company

Billings Clinic

Billings Clinic is a health care center that offers primary health care services.

Founded in 1911

Billings, Montana, USA

1001-5000 employees

https://billingsclinic.org

H1B Sponsorship

Billings Clinic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (14)

2023 (11)

2022 (5)

2021 (9)

2020 (9)