Superior Hydrovac · 1 month ago
IT Support Analyst - Part Time
Fort Worth, Texas, United States
Full-time, Part-time
Onsite
Entry Level
1+ years expSuperior Hydrovac is part of Peak Utility Services Group, which provides engineering and construction services for the Electric, Natural Gas, and Telecommunications industries. They are seeking an IT Support Analyst to provide Tier 1-2 technical support for employees, troubleshoot hardware and software issues, and assist with device setup and Microsoft 365 applications.
Construction
Responsibilities
Provide Tier 1–2 technical support for employees via phone, email, chat, and ticketing system
Troubleshoot and resolve hardware and software issues on laptops and mobile devices
Perform password resets and account management across multiple systems
Assist with device setup, configuration, and deployment
Support Microsoft 365 applications and basic administration tasks
Document issues and resolutions in the ticketing system
Collaborate with IT lead on projects and infrastructure improvements
Qualification
Required
Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required)
Reliable transportation and a valid driver's license with a good driving record
Ability to work under 30 hours per week
At least 1 year of IT experience or currently enrolled in an IT-related degree program
Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting
Strong communication and problem-solving skills
Preferred
Familiarity with Microsoft 365, Intune, and other Azure products and services
Experience with ticketing systems
Exposure to networking concepts and device setup
Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required
Company
Superior Hydrovac
Superior Hydrovac offers comprehensive hydro excavation services to customers throughout Texas, Missouri, Tennessee, Oklahoma, Arkansas, North Carolina, and surrounding states.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase