Ameristar Casino Hotel Vicksburg · 1 day ago
Front Desk Clerk
Vicksburg, MS
Full-time
Onsite
New Grad, Entry Level
$12/hr - $12/hrAmeristar Casino Hotel Vicksburg is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Front Desk Clerk who will be responsible for greeting guests, managing room assignments, and providing exceptional customer service while adhering to company policies and procedures.
Gambling & Casinos
Responsibilities
Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino
Adhere to established department and property policies and procedures regarding guest service standards
Must be willing to cross-train in other departments of Hotel Operations as instructed by management
This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty
Greet, register, and assign rooms to guests
Date-stamp, sort, and rack incoming mail and messages
Answer inquiries pertaining to hotel services, shopping, dining, and travel directions
Keep record of room availability and guest’s accounts, manually or by computer
Compute bill, collect payment, and make change for guests
May post charges to guest’s bill
Make and confirm room reservations for guests
Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor
Complete all necessary reports as assigned by your supervisor
Maintain lobby area and coffee bar
Must be willing to work alone, supervised, non-supervised when needed
Assist customers in completing Star Awards applications
Enter membership information into computer
Provide embossed card to members
Answer incoming calls in a timely manner
Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer
Ability to run all reports pertaining to reservations
Comply with Company and department policies and procedures
Answer PBX courteously and promptly using designated language consistently
Know all in-house extensions
Take messages and insure delivery to proper individual
Place all emergency calls
Ability to use paging system
Compute bill, collect payment, and make change for guests
Keep record of room availability and guest’s accounts, manually or by computer
Know how to enter wake-up calls for guests
Knowledge of property and current promotions
Be familiar with Director, Managers, and Supervisors on property
Be flexible with schedule
Assist in the group sales effort as specified by supervisor
Take reservations for marketing events
Ability to enter Entertainment reservations
Date-stamp, sort, and rack incoming mail and messages
Greet, register, and assign rooms to guests
Assist customers in completing Star Awards applications
Enter membership information into computer
Provide embossed card to members
All other duties as assigned
Qualification
Required
Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino
Adhere to established department and property policies and procedures regarding guest service standards
Must be willing to cross-train in other departments of Hotel Operations as instructed by management
This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty
Greet, register, and assign rooms to guests
Date-stamp, sort, and rack incoming mail and messages
Answer inquiries pertaining to hotel services, shopping, dining, and travel directions
Keep record of room availability and guest's accounts, manually or by computer
Compute bill, collect payment, and make change for guests
May post charges to guest's bill
Make and confirm room reservations for guests
Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor
Complete all necessary reports as assigned by your supervisor
Maintain lobby area and coffee bar
Must be willing to work alone, supervised, non-supervised when needed
Assist customers in completing Star Awards applications
Enter membership information into computer
Provide embossed card to members
Answer incoming calls in a timely manner
Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer
Ability to run all reports pertaining to reservations
Comply with Company and department policies and procedures
Answer PBX courteously and promptly using designated language consistently
Know all in-house extensions
Take messages and insure delivery to proper individual
Place all emergency calls
Ability to use paging system
Know how to enter wake-up calls for guests
Knowledge of property and current promotions
Be familiar with Director, Managers, and Supervisors on property
Be flexible with schedule
Assist in the group sales effort as specified by supervisor
Take reservations for marketing events
Ability to enter Entertainment reservations
Date-stamp, sort, and rack incoming mail and messages
Greet, register, and assign rooms to guests
Assist customers in completing Star Awards applications
Enter membership information into computer
Provide embossed card to members
All other duties as assigned
Excellent communication and guest service skills are a must
Must have a pleasant voice
Must have clear handwriting
Ability to handle high volume and stress
Typing skills at least 45 wpm
Excellent guest service and communication skills required
Must take a typing test (25 WPM)
Preferred
General knowledge of Microsoft Word, Excel, and Outlook is a plus
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Ameristar Casino Hotel Vicksburg
The perennial leader in the market, Ameristar's 70,000-square-foot riverboat casino includes over 1,500 of the newest and most popular slot machines, 27 table games, a ten-table poker room and variety of exquisite dining options.
Founded in 1954
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase