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Capital One · 5 days ago

Manager, Design Research

Plano, TX

Full-time

Hybrid

Senior Level

$150K/yr - $171K/yr

7+ years exp

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences. As a Design Research leader, you will collaborate with product managers, designers, and engineers to drive research activities that inform decision-making and enhance user experiences.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity

Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One

Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action

Demonstrates proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders

Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions

Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information

Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Qualification

User Experience ResearchQuantitative ResearchQualitative ResearchData AnalysisHuman-Centered DesignLeadershipProblem-SolvingCollaborationCommunication