Hepdex · 3 hours ago
Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$53K/yr - $68K/yrHepdex is a leading custom manufacturer specializing in various packaging solutions. They are seeking an Email-Chat Support Specialist to respond to customer inquiries and collaborate with internal teams to enhance customer satisfaction.
Consumer Services
Hiring Manager
John Zazzou
Responsibilities
Respond to customer inquiries via email and chat in a timely and professional manner
Provide accurate information about products, services, and order status, addressing any customer concerns
Collaborate with internal teams to resolve customer issues and improve service efficiency
Maintain detailed records of customer interactions and feedback to inform future processes
Assist in identifying trends in customer inquiries to enhance the overall customer experience
Qualification
Required
High school diploma or equivalent; additional education in a related field is a plus
Previous experience in customer service, preferably in email and chat support
Strong written communication skills with attention to detail
Ability to manage multiple tasks and work in a fast‑paced environment
Proficiency in using customer support software and Microsoft Office Suite
Company
Hepdex
Hepdex is the largest platform for Virtual workers. Let's help you hire your virtual workforce.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase