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SilverTech, Inc. · 1 day ago

Key Account Director

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

SilverTech, Inc. is an award-winning digital experience agency that combines big ideas and creative tech to solve challenging business problems. They are seeking a strategic, relationship-driven Key Account Director to lead and grow important client partnerships, managing a portfolio of high-value accounts and acting as a trusted advisor.

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Responsibilities

Manage a portfolio of 6–8 high-value client accounts ($500K–$1M+ each)

Build strong, trusted relationships with client stakeholders at all levels

Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities

Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings

Partner with clients to define long-term, multi-year visions for platform growth and evolution

Identify client pain points and opportunities, translating them into actionable solutions

Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables

Coordinate estimates and proposals with internal teams and client stakeholders

Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities

Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget

Manage and communicate scope documentation and statements of work

Stay informed on industry trends, emerging technologies, and best practices relevant to client needs

Maintain accurate reporting and account documentation using Salesforce and other internal tools

Represent SilverTech with professionalism, responsiveness, and a strong client-first mindset

Qualification

Account managementDigital marketingBusiness analysisClient relationship managementStrategic planningConsulting experienceVerbal communicationWritten communicationCollaboration