QSC · 3 weeks ago
Senior Technical Support Specialist
Fort Wayne, IN
Full-time
Onsite
Mid, Senior Level
$55K/yr - $100K/yr
3+ years expQSC is a market-leading industrial technology company focused on creating exceptional, people-centric experiences through technology and creativity. The Senior Technical Support Specialist will deliver regional technical support, diagnose and troubleshoot Q-SYS products, and manage escalated cases to ensure exceptional service delivery.
Audio/Visual EquipmentElectronicsManufacturing
Hiring Manager
Adam Rodgers
Responsibilities
Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone and email
Deliver best-in-class call-handling and call response times to Q-SYS’s key accounts, ensuring exceptional service delivery
Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce)
Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required
Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material as required
Escalation/Crises management
Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed
Lead Partner management support and other programs as required
Qualification
Required
Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience
3 to 10 years' experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems
Q-SYS Level I and Level II certified
Deep understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony
Excellent written, verbal, presentation, interpersonal, communication and phone skills
Preferred
Q-SYS Controls 101, Control 201, Video 101 and Quantum certification are highly desirable
AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable
Experience with Unified Communications systems and third-party control integration (Crestron, Extron, AMX, Microsoft Teams, Zoom, etc.) and SIP/VoIP telephony experience is a plus
Experience with Salesforce Case Management, Knowledge Base and Atlassian collaborative tools, such as Confluence and Jira is a plus
Benefits
Health care
Dental coverage
Vision plans
401K benefits
Commissions/incentive compensation depending on role
Company
QSC
QSC Audio is a designer and manufacturer of audio and video system solutions.
501-1000 employees
H1B Sponsorship
QSC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (7)
2022 (9)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-24Acquired
Leadership Team
Pat Quilter
Founder & Chairman of the Board
Recent News
The Motley Fool
2026-01-09
2025-12-17
2025-12-12
Company data provided by crunchbase