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TechTree · 12 hours ago

Technical Customer Support Specialist

San Francisco, CA

Contract

Onsite

Entry, Mid Level

$50K/yr - $85K/yr

2+ years exp

TechTree is a fast-paced startup specializing in AI audio platforms, and they are seeking a Technical Customer Support Specialist. The role involves providing technical support, troubleshooting APIs and integrations, and translating complex technical findings for customers and internal teams.

Information ServicesInformation Technology

Responsibilities

Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate findings for customers and teams in a fast-paced startup environment

Manage own workload, priorities, and learning without close supervision

Identify patterns, raise product issues, and improve internal docs/knowledge base

Qualification

APIs & IntegrationsTroubleshooting REST APIsGCP toolsSQLPythonDebugging browser/network errorsAI conceptsProactivityDrivenAccountableClear communicationDetail-orientedCollaborationFast learningAdaptability

Required

2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)

Strong technical troubleshooting background

Proven ability to ramp quickly with minimal onboarding

Operate effectively in ambiguity

Interest in AI and audio

Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms

APIs & Integrations

Troubleshooting REST APIs

HTTP requests/responses

Auth

Webhooks

Integration flows

Debugging browser/network errors

Client-side issues

GCP tools

GCP Logs

SQL

Reading and troubleshooting code

Python

JavaScript/Node.js/React

Reasoning about logs

stack traces

and error messages

AI concepts

LLM concepts

AI models in production workflows

Audio technology or media processing

ElevenLabs or similar AI audio tools

Autonomous work

Fast learning

Adaptability

Proactivity

Clear communication

Detail-oriented

Collaboration

Driven and accountable

Preferred

Exposure to JavaScript/Node.js/React is a strong plus

Interest or experience in audio technology or media processing is a plus

Bonus: prior use of AI audio tools

Company

TechTree

Techtree is creating a career networking platform to help devs from across the world to get mentored.

Founded in 2019

London, England, GBR

11-50 employees

https://techtree.dev/

Funding

Current Stage

Early Stage

Total Funding

$0.15M

Key Investors

Startup Wise Guys

2021-07-01Pre Seed· $0.15M

2020-12-01Pre Seed

Recent News

FundingBox Deep Tech Fund Portfolio

2025-10-10

Company data provided by crunchbase