PRI Technology · 2 weeks ago
Lead ServiceNow Administrator
New York, NY
Contract
Hybrid
Senior Level, Lead/Staff
5+ years expPRI Technology is seeking a highly experienced Lead ServiceNow Administrator to take ownership of a mature ServiceNow environment. This role involves performing a technical audit, stabilizing the platform, managing upgrades, and executing strategic decommission plans while leading a new support structure.
Information Technology & Services
Responsibilities
Perform a comprehensive health check and discovery of the existing environment to understand custom configurations left by the previous team
Manage day-to-day administration, including user management, group management, and security ACLs
Troubleshoot and resolve complex incidents related to core platform functionality and integrations
Support and maintain the current deployment, specifically focused on ITSM, CMDB, IRM (GRC), and HRSD
Diagnose issues within the CMDB to ensure data integrity and reconciliation rules are functioning correctly
Manage existing API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools, ensuring connectivity and data flow remain uninterrupted
Plan, test, and execute ServiceNow version upgrades and patches, ensuring minimal downtime and resolving skipped record conflicts
Design and execute decommissioning plans: Identify data to be archived, disable workflows for retired processes, and ensure a clean transition of capabilities to the new target instance
Collaborate with architects to ensure data schemas are understood before migration
Create essential technical documentation (architecture diagrams, process flows) where it currently does not exist
Mentor and guide new team members as they are onboarded, establishing best practices for the new team
Qualification
Required
5+ years of hands-on ServiceNow Administration and Development experience
ServiceNow Certified System Administrator (CSA) is mandatory; CAD or CIS certifications are preferred
Independence: Proven ability to work autonomously with minimal supervision. You must be comfortable navigating a complex environment without a safety net
Forensic Troubleshooting: Ability to read existing code (JavaScript, GlideRecord) and Business Rules to understand 'how things work' without having the original developer present
Module Experience: Strong proficiency in ITSM and CMDB
Integration Skills: Experience troubleshooting and managing Integration Hub, REST APIs, and Mid Servers
IRM/GRC Experience: Hands-on experience managing Policy, Compliance, or Risk Management modules
HRSD Experience: Familiarity with HR Case Management, Employee Service Center, and HR criteria
Migration Experience: Previous experience assisting with instance migrations, data archival, or system sunsetting/decommissioning
Resilience: Ability to remain calm and structured in a high-pressure, transitional environment
Communication: Ability to explain technical risks and status to non-technical leadership
Proactivity: The ability to identify risks (e.g., a failing integration) before they become critical outages
Preferred
CAD or CIS certifications are preferred
Company
PRI Technology
IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs! PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success.
51-200 employees
H1B Sponsorship
PRI Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Joseph Kelly
Chief Financial Officer
Company data provided by crunchbase