Damco Solutions ยท 4 weeks ago
Incident & change Management
Jersey City, NJ
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDamco Solutions is seeking an Incident & Change Management professional to oversee the health of their ticketing system. The role involves automating incident handling, defining success metrics for Site Reliability Engineering (SRE), and analyzing ticket trends to improve overall efficiency.
Enterprise SoftwareInformation TechnologyInsuranceSoftwareSoftware EngineeringWeb Development
Responsibilities
Handle health of the ticket system
Mean time to ack, mean time to resolution
Dashboard
Automated way of handling incidents
Define the success of SRE
How to report the TOIL reduction
Analyze on the repeated tickets
AWS -
SRE terminologies
Work flow automation in service now
Automatic catch and expert
ITSM experience (Incident/Problem/RCA Management)
Automation/scripting for incident reduction
Look at health of the ticketing systems
Defining success of SRE - measuring & reporting
AWS knowledge
Familiarity with SRE process/terminology
Workflow automations in SNOW
Qualification
Required
Overall 8+ Years exp. Needed
Handle health of the ticket system
Mean time to ack, mean time to resolution
Dashboard
Automated way of handling incidents
Define the success of SRE
How to report the TOIL reduction
Analyze on the repeated tickets
AWS -
SRE terminologies
Work flow automation in service now
Automatic catch and expert
ITSM experience (Incident/Problem/RCA Management)
Automation/scripting for incident reduction
look at health of the ticketing systems
defining success of SRE - measuring & reporting
AWS knowledge
familiarity with SRE process/terminology
workflow automations in SNOW
Company
Damco Solutions
Damco Solutions is a provider of IT solutions, services, and products.
1001-5000 employees
H1B Sponsorship
Damco Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (13)
2022 (11)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Mohit Gupta
CEO
Kathy Carter
Sr. Client Partner
Recent News
2025-09-17
UAE Business Review
2025-09-17
Company data provided by crunchbase