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MindSource · 4 weeks ago

Load Planner (Logistic operator) @ Coppell, TX

Coppell, TX

Full-time

Onsite

Mid, Senior Level

$20/hr - $23/hr

4+ years exp

MindSource is a logistics company seeking a Load/ Transportation Planner to manage daily operations and customer relations. The role involves ensuring operational compliance, providing excellent customer service, and implementing cost-effective solutions to improve efficiency.

Information ServicesInformation TechnologySoftware

Responsibilities

Serve as the point of contact for customer relations

Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance

Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)

Provide excellent customer service in all aspects from booking to cargo delivery on time

Request for Quote with carriers and negotiate the spot rates

Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality

Communicate daily with customers, carriers, and internal staff

Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact

Monitor account issues and communicate/liaison with management to implement/drive solutions

Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes

Report as needed (Service failure report, claim/damage report, others)

Ensure the accuracy of data entry into Cello and other systems as needed

Monitor trends and report changes to management for action