ICONMA ยท 6 days ago
Senior Helpdesk Support
Plano, TX
Full-time
Onsite
Mid, Senior Level
$0/hr - $21.33/hr
3+ years expICONMA is a financial company seeking a Senior Helpdesk Support for their Plano, TX location. The role involves managing change communications, evaluating project impacts, and developing automation solutions to improve operational efficiency.
Staffing & Recruiting
Responsibilities
Communicate all internal and external changes to impacted parties, which could include change description, implementation dates, project milestones, status updates, as well as any existing or potential escalation issues
Evaluate project scope to identify change management impacts, strategies and tactics tracking changes through full implementation
Can identify problems, analyze information, make judgements, make recommendation, and propose solutions
Support the build of an automated change intake and communication platform
Develop workflows that can support/centralize work activities
Develop database tables that are used in metrics and reporting
Develop automation to simplify manual processes such as ETL steps
Responsible to manage and maintain platforms including troubleshooting, access entitlements, process/systematic enhancements and additional automation opportunities
Proactively follows escalation and change control processes
Implement solutions to improve effectiveness and results
Works issues/projects as assigned to support improvements
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgment and autonomy
Qualification
Required
Associates Degree or military experience
At least 2 years of experience in Application Technical Support
At least 1 year of experience in Network Support
At least 1 year of experience in Field Computer Technician
1 year of experience in Reporting and Analysis
Bachelor's Degree
3+ years of experience in Application Technical Support
3+ years of experience in Network Support
3+ years of experience in Field Computer Technician
3+ years of experience in Reporting and Analysis
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase