This job has closed.

NR Consulting · 1 month ago

Bilingual Customer Service Representative (French)

United States

Full-time

Remote

New Grad, Entry Level

NR Consulting is seeking a Bilingual Customer Service Representative who will respond to inquiries in French regarding insurance and annuity products. The role involves engaging with callers, providing detailed information, and maintaining a positive image of the organization.

ConsultingInformation TechnologyStaffing Agency

Responsibilities

Engages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern. Uses online systems to search for and secure the information needed to answer the callers inquiry and provide the appropriate response. Responds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines

Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence

Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department. Serves as liaison between company’s website and its departments

Performs other customer service related duties, e.g. if French/English, translates for other business areas

Routinely reads departmental communications, product updates and other tools to stay current with organizational developments

Performs other customer service related duties as requested by supervisor

Qualification

Customer service experienceBilingual (French)Computer skillsWritten communication skillsEmpathyListening skillsMulti-taskingAdaptabilityFeedback openness