Saviance ยท 5 months ago
Lead IT - Operation & Support
Boston, MA
Full-time
Hybrid
Lead/Staff
10+ years expSaviance is a company seeking a Lead IT - Operation & Support professional to oversee IT infrastructure and support operations. The role involves managing IT support, leading a team, and ensuring compliance with IT policies while driving innovation and efficiency in IT strategies.
Information Technology & Services
Responsibilities
Oversee ongoing maintenance and support for IT infrastructure and end-user devices
Oversee Okta (SSO, provisioning, MFA, policies)
Comfortable with SolarWinds ITSM (ticket routing, workflows)
NetSuite, Salesforce, and Snowflake (basic access and user management)
Provide hands-on troubleshooting and support for critical IT issues when required
Establish and monitor IT support KPIs and SLAs
Administer and support office productivity tools such as Google Workspace suite, Zoom, Slack, Microsoft 365, Netsuite, Salesforce, Snowflake collaboration platforms, and communication systems
Ensure seamless integration and functionality across global locations
Provide support for key business applications, ensuring availability and performance
Act as a hands-on technical expert in managing and troubleshooting application-related issues
Lead, mentor, and develop the IT team, fostering a culture of excellence, collaboration, and accountability
Conduct performance reviews, identify skill gaps, and create professional development plans
Delegate tasks effectively while remaining accessible for technical guidance and support
Define and implement the regional IT strategy in alignment with the global IT roadmap
Drive innovation and adoption of emerging technologies to improve efficiency and scalability
Lead IT projects from conception to completion, balancing team management with hands-on involvement in key technical tasks
Ensure IT policies and practices comply with global standards and local regulations
Proactively mitigate risks related to IT security, data privacy, and business continuity
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
10+ years of experience in IT operations and management within a global organization, with at least 3 years as a lead role
Proven ability to balance strategic leadership, stakeholder engagement, team management, and hands-on technical work
Knowledge of IT infrastructure, networking, and cybersecurity principles
Proficiency in office productivity tools, enterprise applications, and cloud platforms
Strong leadership and people management skills
Ability to work with multicultural teams and stakeholders across geographies
Strategic thinking and problem-solving expertise
Preferred
Master's degree or certifications in IT management (e.g., ITIL, PMP) is a plus
Certifications like ITIL, ITSM, PMP, CISSP, CISM, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect, Google cloud administrator are desirable and will be considered an advantage
ITIL (Information Technology Infrastructure Library): Foundation or Intermediate level, for expertise in IT service management
COBIT (Control Objectives for Information and Related Technologies): For IT governance and management
CIO Executive Council Certifications: Relevant for IT leadership roles
PMP (Project Management Professional): For managing IT projects effectively
PRINCE2 (Projects IN Controlled Environments): Widely used in IT project management
AWS Certified Solutions Architect (Associate/Professional): For cloud platform expertise
Microsoft Certified: Azure Solutions Architect Expert: For proficiency in Microsoft's cloud services
CompTIA Server+ or Network+: For foundational IT infrastructure knowledge
CISSP (Certified Information Systems Security Professional): For IT security leadership
CISM (Certified Information Security Manager): For IT security management practices
CEH (Certified Ethical Hacker): For foundational cybersecurity knowledge
Microsoft Certified: Modern Desktop Administrator Associate: For managing and deploying Office 365 and Windows environments
Microsoft Certified: Dynamics 365 Fundamentals/Administrator: For managing business applications
Google Workspace Administrator Certification: For managing Google-based productivity suites
ITIL 4 Strategist: Direct, Plan and Improve (DPI): For IT-driven strategic planning
Certified Data Management Professional (CDMP): For managing business applications and data strategies
Company
Saviance
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rohit M.
Managing Partner
Company data provided by crunchbase