Ampcus Inc · 4 months ago
Network Management Operations Manager - III
Cary, NC
Full-time
Hybrid
Senior Level
5+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated Major Incident Manager to provide top-tier incident management for Business Federal customers, leveraging extensive knowledge of telecom services to drive major outage issues and ensure a positive customer experience.
Data ManagementInformation Technology
Responsibilities
Provide proactive and reactive incident management for Client Business customers, utilizing your deep understanding of network infrastructure and service offerings
Demonstrate expertise in troubleshooting and resolving technical issues related to data, voice, IP, and managed services, leveraging your knowledge of support systems
Proactively communicate with customers throughout the incident management lifecycle, providing timely updates and managing expectations effectively
Collaborate with internal technical teams, sales teams, and external partners to escalate issues, facilitate conference bridges, and drive root cause analysis
Champion the use of Client automation tools, such as VEC, email statuses, and e-bonding, automation to streamline processes and improve efficiency
Demonstrate a proactive approach to problem-solving, identifying chronic issues and developing action plans to prevent recurrence. Participate in an on-call rotation to provide after-hours and weekend support to customers as needed
Qualification
Required
Minimum 5 years of experience in a telecommunications customer support environment, with a proven track record of resolving complex technical issues
Comprehensive understanding of Client domestic and international telecom services, including data, voice, IP, and managed services
Strong analytical and problem-solving skills, with the ability to analyze circuit statistics and formulate action plans
Excellent interpersonal, written, and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences
Ability to work independently and prioritize multiple tasks in a fast-paced environment
Preferred
Bachelor's degree in a related field or equivalent experience preferred
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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