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Inside Higher Ed · 5 days ago

Help Desk Consultant

Tallahassee, FL

Full-time

Onsite

Mid Level

$42K/yr - $45K/yr

4+ years exp

Tallahassee State College is excited to announce a full-time opportunity for the position of Help Desk Consultant with the IT Help Desk. The role involves providing Tier 1 support for various technologies and assisting faculty and clients with classroom technology and TSC systems.

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Responsibilities

Troubleshoots and resolves Tier 1 issues, escalates and routes Tier 2 issues to appropriate personnel, and collaborates with others to resolve complex problems

Provides instruction to faculty on operating classroom technologies, including desktop computers, LCD projectors, control systems, interactive whiteboards, and test scanning software

Offers guidance to clients on accessing TSC web resources and performing tasks such as setting up multi-factor authentication, resetting passwords, and troubleshooting classroom technology

Works with faculty to ensure seamless integration and operation of classroom technologies and assists in the optimal operation of college-owned hardware and software

Qualification

Technical supportClassroom technologyNetwork troubleshootingMulti-factor authenticationCommunication skills

Required

A high school diploma or its equivalent

Four (4) years of experience as a computer support specialist, computer analyst, technical consultant, and/or instructional technology specialist; or a combination of education and/or experience

An Associate degree may substitute for two (2) years of the required experience