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Banfield Pet Hospital · 14 hours ago

Area Chief of Staff Veterinarian

Palm Desert, CA

Full-time

Onsite

Mid, Senior Level

$142K/yr - $244K/yr

3+ years exp

Banfield Pet Hospital is seeking an Area Chief of Staff Veterinarian to lead and manage associate veterinarians across multiple hospitals. The role focuses on ensuring quality care, driving a culture of engagement, and overseeing veterinary operations to meet performance measures.

Health CareHospitalMedical

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team

Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors

Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful

Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs

Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations

Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team

Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes

Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod

Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps

Validate needed clinical skills of the veterinary assistants and veterinary technicians within assigned hospital pod. Partner with the practice manager to ensure adequate clinical skill set development plans are in place to address identified gaps

Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention

Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care

Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals

Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience

Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits

Other job duties as assigned

Qualification

Doctor of Veterinary MedicineVeterinary licenseSurgical skillsFinancial AcumenLeadershipProblem solving skillsMathematical abilityComputer skillsTolerance for StressCommunication skillsOrganizational abilityInitiativeIntegrityFlexibility

Required

Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required

Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals

3 years of experience in small animal medicine and surgery practice

Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration

Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order

Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement

Computer skills - Comfortably and confidently uses a computer and specialized software

Ability to work at a computer for long periods of time

Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently

Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables

Requires sufficient ambulatory skills in order to perform duties while at hospital

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds

Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment

The noise level in the work environment is moderately high

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances

Some travel required, to assist other area hospitals as well as for vendor visits and associate education

DEA: Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working

USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment