Tailored Management ยท 1 month ago
Sales Administration Analyst
Lake Mary, FL
Full-time
Hybrid
Mid Level
$27.01/hr - $27.01/hr
3+ years expTailored Management is a company seeking a Sales Administration Analyst to serve as the primary lead for internal and external customers in the Specialty Pharmacy/AIC/HS partnerships. The role involves managing customer relationships, driving sales growth, and resolving customer issues effectively.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships
Responsible for leading relationship and retention focus for existing strategic group portfolio
Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals
Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads
Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed
Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement
Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments
Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance
Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment
Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support
Assist with internal & external customer communications via phone, email for efficient resolution
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships
Process management and engagement for customer retention
Communication outreach for existing partnerships optimization
Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships
Qualification
Required
3+ years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills required
Demonstrated ability to problem solve individually and as a team setting
At least 2 years of Process Improvement experience
Professional demeanor
Strong administrative skills
High school diploma
Preferred
SAP experience
Logistics experience
bachelors
Benefits
Paid weekly
Health
Dental
Vision
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase