Lawn Doctor ยท 6 hours ago
Client Service Representative (CSR)--Scheduling & Client Satisfaction
Granbury, TX 76048
Full-time
Onsite
Mid Level
$18/hr - $24/hr
4+ years expBarnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company serving the Cresson, TX community. The Client Service Representative (CSR) is responsible for managing scheduling-related communications and driving client satisfaction, requiring strong communication skills and the ability to resolve issues independently.
Health CareHome and GardenHome ServicesService Industry
Responsibilities
Independently manage client scheduling, rescheduling, service skips, and special requests
Serve as the primary point of contact for scheduling and service-related inquiries
Proactively communicate with clients through pre-notification calls and ECU outreach
Confidently handle client concerns, de-escalate issues, and escalate appropriately when needed
Respond to calls, voicemails, emails, and text messages within one business day
Accurately document all client interactions, resolutions, and notes in company systems
Process client payments with accuracy and attention to detail
Drive client feedback initiatives, including review requests and NPS follow-ups
Support retention efforts by identifying at-risk clients and coordinating next steps
Coordinate free service calls and special treatments in alignment with company processes
Leverage CRM and communication platforms to improve efficiency and service outcomes
Qualification
Required
4+ years of client service, call center or client support experience
Demonstrated ability to manage high-volume client interactions independently
Strong phone presence with professional tone and active listening skills
Proven ability to resolve issues while maintaining client trust
Advanced computer skills and experience working across multiple systems and databases
Strong time management and prioritization skills in a fast-paced environment
Reliable transportation; this is an in-office role
Benefits
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
Lawn Doctor
Lawn Doctor is a consumer service company that offers lawn maintenance, shrub care and pest control services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
S
Scott Frith
CEO and Chairman of the Board
Recent News
Company data provided by crunchbase