DIRECTV · 4 hours ago
Customer Service Representative
Missoula-MT-Bargained-Virtual
Full-time
Hybrid
New Grad, Entry Level
$18.02/hr - $24.71/hr
0+ years expDIRECTV is a company focused on connecting customers to technology and world-class services. As a Customer Service Representative, you will support customers by addressing their inquiries, resolving issues, and enhancing their overall experience with the brand.
Digital EntertainmentFilmMedia and EntertainmentSportsTVTV Production
Responsibilities
Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
Utilize various systems and tools to assist customers
Use sales expertise to make recommendations according to customer’s needs
Utilize operational systems to process purchases of all products and services
Use solid problem-solving skills to identify and solution customer’s technical issues
Demonstrate strong verbal and written communication skills
Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
Qualification
Required
Good listening skills and the ability to effectively communicate under pressure
Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer
Being self-motivated and comfortable working in a fast-paced environment
Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
Utilize various systems and tools to assist customers
Use sales expertise to make recommendations according to customer's needs
Utilize operational systems to process purchases of all products and services
Use solid problem-solving skills to identify and solution customer's technical issues
Demonstrate strong verbal and written communication skills
Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Benefits
FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
25% off AT&T Cell Phone Service
Company
DIRECTV
DIRECTV is an American digital entertainment services provider delivering sports, news, movies, family and local programming channels.
10001+ employees
H1B Sponsorship
DIRECTV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (52)
2023 (30)
2022 (82)
2021 (31)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-09-30Acquired
2013-08-29IPO
Leadership Team
Drew Groner
Senior Vice President, Head of Sales & Marketing
John Manganilla
Senior Director of Product Development, Video Content
Recent News
PCMag.com - Technology Product Reviews, News, Prices & Tips
2025-12-17
TV Technology
2025-12-11
The Hollywood Reporter
2025-12-10
Company data provided by crunchbase