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U.S. Customs and Border Protection · 2 hours ago

Information Technology Specialist (Customer Support)

Ashburn, VA

Full-time

Onsite

Mid, Senior Level

$144K/yr - $187K/yr

1+ years exp

U.S. Customs and Border Protection is a federal law enforcement agency dedicated to securing the nation's borders. They are seeking an Information Technology Specialist to ensure the confidentiality, integrity, and availability of systems, networks, and data while providing IT support that enhances the agency's capabilities.

National Security

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Identifying and championing opportunities for transformative customer support improvements, ensuring that the IT infrastructure is strategically aligned and contributes to the achievement of the agency's strategic goals and objectives

Collaborating with senior leadership, technical teams, and stakeholders to implement solutions, resolve critical issues, and deliver impactful results

Organizing, planning, and leading the implementation of complex, enterprise-wide systems designed to provide and significantly enhance existing applications

Working with a broad range of stakeholders, including senior leadership and technical teams, to identify strategic needs and develop innovative IT solutions

Qualification

IT systems monitoringCustomer serviceProblem solvingTechnical documentationOral communicationAttention to detail

Required

You must be a U.S. Citizen to apply for this position

Males born after 12/31/1959 must be registered with Selective Service

Primary U.S. residency for at least three of the last five years

All pre-employment processes will be conducted in English

You may be required to pass a background investigation

CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below

Attention to Detail - Is thorough when performing work and conscientious about attending to detail

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations

Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level

Monitoring, troubleshooting, and resolving complex issues to sustain stable, efficient operation of essential IT systems supporting mission objectives

Partnering with cross-functional teams to research, pilot, and apply practical service-delivery improvements for stakeholders/customers

Developing and refining technical solutions to recurring system challenges, streamlining operational workflows, and elevating user satisfaction

Translating detailed technical concepts into clear, concise briefings and documentation for both technical and non-technical audiences

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 01/16/2026

In order to be considered for this position, you must complete all required steps in the process

This position requires an online assessment

The online assessment measures critical general competencies required to perform the job

You must meet or exceed the cut score to be considered

You will not be considered for the position if you score below the cut score or fail to complete the assessment

Overstating your qualifications and/or experience in your application materials may result in your removal from consideration

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges

There is a residency requirement for all applicants not currently employed by CBP

Individuals are required to have physically resided in the United States or its protectorates for at least three of the last five years

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible

Company

U.S. Customs and Border Protection

Glassdoor3.9

U.S. Customs and Border Protection is a federal law enforcement agency of the United States Department of Homeland Security. It is a sub-organization of U.S. Department of Homeland Security.

Founded in 2003

Washington, District of Columbia, USA

10001+ employees