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ZEISS Group · 1 day ago

Service Billing Coordinator

Osseo, MN

Full-time

Hybrid

Entry, Mid Level

$48K/yr - $60K/yr

4+ years exp

ZEISS Group is a pioneering company with over 179 years in business, focusing on innovation and technology for a sustainable future. The Service Billing Coordinator will manage the end-to-end monthly billing cycle, ensuring accurate service contracts and maintaining data in relevant systems while prioritizing customer satisfaction and process improvements.

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Responsibilities

Process all paperwork related to each scheduled service job as stated in working instructions

Creation of service contracts and service orders for all contract related services

Assist in updating/maintaining all invoicing related working instructions

Handle incoming customer questions/complaints

Work with service technicians within assigned region and/or area of responsibility to review, complete, and bill all service orders accurately and in a timely manner

Collaborate with other departments for fast resolution of any service billing topics

Inform appropriate Service Manager(s) and/or Contract and Order Process Manager of any customer complaints/disputes

Advise Regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered

Assists in maintaining all databases and systems

Advise Contract and Order Process Manager of any difficulties or discrepancies encountered with any current processes or systems

Participate in ongoing continuous improvement efforts, including process improvement events

Support Contract and Order Process Manager as necessary, including reports, analysis and review of orders, projects or inventory as requested

Qualification

SAP experienceERPCRM experienceMS Office SuiteData EntryMulti-taskingCommunication skillsProblem solving skillsAttention to detailOrganizational skills