Market Builders Inc. · 1 week ago
Customer Experience Specialist
United States
Full-time
Remote
Entry Level
$17.50/hr - $17.50/hr
1+ years expMarket Builders Inc. is a company specializing in business-to-business communication solutions aimed at enhancing customer relationships. They are seeking a Customer Experience Specialist responsible for communicating with customers, building relationships, and maintaining call records without any sales involved.
AdvertisingEvent PromotionLead GenerationMarket ResearchMarketing
Responsibilities
Customer Communication: Engage with customers via telephone to support and build trust while servicing their unique needs
Relationship Building : Develop and maintain strong customer relationships through personalized and empathetic interactions
Product Knowledge : Maintain a high level understanding of our services and products to effectively address inquiries and stay updated on new tools and features
Communication : Keep the team informed of significant developments, relaying critical information as needed
Qualification
Required
Must have strong written and verbal communication skills
Ability to communicate effectively on the phone
High comfort level with learning new software applications
Self-motivated – able to work independently
Excellent organizational and multitasking abilities
Empathy, patience, and strong problem-solving skills
Ability to handle upset customers with professionalism and effective de-escalation techniques
Enthusiastic with high energy throughout the workday
Outgoing and friendly
Preferred
Education: Associates degree or higher preferred
Communication Skills: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Associate (Preferred)
Benefits
Flexible Schedule
Retirement Plan
Company
Market Builders Inc.
Founded in 1997, Market Builders provides business to business communication solutions to improve relationships between our clients and their customers.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Leslie Loewenstein
Partner and Chief Executive Officer Market Builders Inc.
Samantha Young
Founder
Company data provided by crunchbase