Mindlance · 1 week ago
Customer Engineer/Buffer - Flexforce - Customer Engineer
Hartford, CT
Full-time
Onsite
New Grad, Entry Level
$20.96/hr - $23.13/hr
0+ years expMindlance is a company looking for a Field Service Technician to represent their Client brand and resolve customer issues. The role involves performing maintenance and repairs, managing parts inventory, and ensuring customer satisfaction through effective problem-solving.
Human Resources
Responsibilities
Represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to
Perform minor maintenance, repairs, and component replacement at the module level
Maintains parts inventory and related records
Provides status reports throughout the service repair
Diagnose problems based on the information provided in the call and through the error logs on the ATM
Responsible for ownership of customer issues until resolution according to SLA agreements
Practices security safety procedures when working with ATM's and or within financial institution
Complete Client specific Training and certifications
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Qualification
Required
High School Diploma or equivalent 0-1 years of related experience
Reliable transportation
A smart phone to receive work orders on and access support documentation. Android or iPhone
Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
Must have a high level of personal integrity and work well with minimal supervision
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure
Preferred
An associate degree is preferred
Previous experience with Client or similar equipment is preferred
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
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