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NEOGOV · 6 hours ago

Benefit Eligibility Associate & Specialist

Colorado Springs, CO

Full-time

Hybrid

Entry, Mid Level

$41K/yr - $59K/yr

2+ years exp

NEOGOV is looking for a Benefit Eligibility Associate & Specialist to join El Paso County's Department of Human Services. This role involves assessing eligibility needs and providing resources to individuals and families, significantly impacting the community's well-being.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork

Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources

Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements

Conducts client customer service reviews

Reviews cases for accuracy and completeness

Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits

Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings

Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances

Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed

Participates in internal committees, training, workshops and seminars

Assists with unassigned caseloads as needed

Performs other duties as required

Qualification

Eligibility determinationCustomer servicePublic assistance knowledgeData entryOffice equipment useConflict resolutionProblem solvingCommunication skillsOrganizational skills

Required

Basic knowledge of public assistance rules, regulations, and procedures

Must be detail oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately

Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to provide excellent customer service

Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions

Ability to provide conflict resolution and problem solving skills

Ability to use standard office equipment including computer, fax machine, copier and telephone

Maintain regular and punctual attendance

High school diploma or equivalent education

Two years of customer service or administrative experience

Associate's or degree or higher in a related field may substitute for the required experience

High school diploma or equivalent education

Three years of customer service or administrative experience

Associate's degree in a related field may substitute for one year of the required experience

Bachelor's degree in a related field may substitute for two years of the required experience

One year of experience determining eligibility for public assistance in a human services agency